Last updated on December 20, 2023.
Poster Prints
Due to the modest nature of our operations regarding our poster prints, we do not accept returns or exchanges. All sales are final. We take great care to ensure that each poster is printed using the highest quality inks and papers and shipped in packages that offer the best safety during transport. If your poster arrives damaged or there is an issue with the quality of the print, please contact us within 10 days of receiving your order, so we can make it right.
Digital Downloadable Goods
As digital downloads are non-tangible goods and cannot be returned, we do not issue refunds for these products. Please ensure that you have carefully read the product description and compatibility requirements before making a purchase. If you encounter any issues with downloading or accessing your digital goods, please contact us so we can troubleshoot your order with you.
Damages and Issues
If your order arrives damaged or incorrect, please get in touch with us within 10 days of receiving your order. To expedite the resolution, please include the email used at checkout, the order number, and clear photos of the damaged item and packaging. We will assess the issue and, if necessary, provide a replacement or issue a refund.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash. Please treat your gift card like cash, as lost or stolen gift cards cannot be replaced. Gift cards never expire and can be used to purchase any item available on our store. If you have any questions or concerns regarding the use of your gift card, please contact us.
Refunds
In the rare instances we accept returns, we will contact you with instructions. We will notify you once we've received and inspected your return order, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Items sent back to us without notice or expecting a refund will not be accepted.
Order Support
If you have any questions or concerns about your purchase, please contact us at support@phamhouse.com
We're here to assist you and ensure that you have a positive shopping experience every time.
We usually respond within 1-5 business days in the order that emails are received.